Intellicon — Pakistan's AI-Powered Contact Center
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Work From Home
Call Center Solution

Whether you are still searching for options to move your agents to work from home (WFH) or dealing with day to day disruptions due to on-premise call center system not built for remote operations, Intellicon is here to help.
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Work From Home - Intellicon - Smart Solution To Manage Your Things Efficiently

Up and running within 24 hours

Setup on the cloud

Assisted deployment

No commitment, no contract

Instant increase / decrease in call channels

24/7 expert support available

For a limited time, we have a complete work from house solution in order to help you in keeping your agents safe and your customers satisfied during this COVID-19 crisis. Plus, with a complete suite of Contact Center, HelpDesk and Lead Management applications, you can restore your business operations remotely within days.

Safe Business Continuity

  • IACD and IVR
  • Inbound, Outbound & Blended operations
  • Calls, SMS, Chat, Email, WhatApp, Facebook, Twitter and Instagram
  • Integrated Softphone
  • Call Recording
  • SMS Recording
  • Chat Recording
  • VPN for Network Security
Safe Business Continuity
Intellicon Voice BroadCast Solution

Ease of operations, cost effective

  • Easy to learn, adopt, modify and manage
  • A total Web based solution, work on web browser
  • No software or Hardware to install
  • Just a Laptop with 150Kb/s Internet and a headgear is required
Service Automation

Service Automation

  • Self Service Menus
  • CTI Integration
  • Open API
  • Chat Bot
  • Voice Bot
  • (TTS) Text to speech
  • (ASR) Automatic speech recognition

Agent Performance and Compliance

  • Unified Agent Panel, all tools and resources in one window
  • After call work codes
  • Agents KPI and self-analysis
  • Real-time Analytics Dashboards
  • Quality management and coaching with Live Call Monitoring, Whisper, Barge-In and Spy
  • Integrated Quality Assurance system
  • Insightful, One click reports
  • Performance management
without cloud
Service Level Assurance

Service Level Assurance

  • Configurable Service Level calculation
  • Real-time SLA statistics
  • Quick action on SLA

Customer Satisfaction Surveys

  • 360* Feedback
  • After Call feedback
  • Feedback on SMS & Email
  • Feedback report