Unified Platform for all your customer interactions.

WhatsApp Commerce

WhatsApp Commerce is an integration of business functionalities within the widely-used WhatsApp messaging platform. As the digital world shifts toward instant and efficient communication, businesses have seen the potential in using WhatsApp not just for messaging but for commerce as well. Intellicon offers a complete WhatsApp Commerce solution having direct integration with your contact center and CRM which gives additional benefit of having a Unified Platform for all your customer interactions.

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Features of Intellicon WhatsApp Commerce

Direct Customer Interaction

Engage customers in real-time, fostering a one-on-one connection that's personal and instant.

Order Updates and Notifications

Send real-time updates about orders, shipping, and delivery.

Secure Payments

Integrate payment solutions to make transactions seamless and secure.

Catalog Display

Showcase your products or services right within the chat, making it easy for customers to browse and choose.

Automated Responses

Use bots to handle frequent queries or initiate sales processes, ensuring prompt response times.

Integration with CRM & Inventory

Link with backend systems to provide dynamic responses based on inventory or customer history.

Did you know that

68% of WhatsApp users believe it’s the easiest way to connect with businesses?

68%

WhatsApp users

Benefits for Businesses

Increased Engagement

Real-time chat means immediate response, keeping customers engaged and reducing cart abandonment rates

Wider Reach

With over 2 billion monthly active users on WhatsApp, the potential for reaching new markets is massive.

Enhanced Customer Experience

The convenience of browsing, inquiring, and purchasing without leaving the chat enhances user experience.

Reduced Operational Costs

Automated responses and integrated systems can reduce the need for separate customer support teams.

Data Insights

Understand customer behavior, preferences, and feedback to improve offerings and tailor marketing strategies.

Industry Statistics

Moreover, 77% of users are more likely to make a purchase from a company they can reach via WhatsApp.

0 %

likely to make a purchase from a company they can reach via WhatsApp

Don't miss out on this
transformative commerce wave

Dive into WhatsApp Commerce today and unlock a universe of business potential! Contact Our Experts for more information.

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