We can help you connect your existing phone number(s) to WhatsApp Business which can be your Mobile Number, UAN, Toll-Free or any other landline number.
Intellicon Omni-Channel Unified Customer Experience panel is a web based application, which gives you the power to communicate with your customers over WhatsApp as well as Facebook, Twitter, Instagram, Email, SMS, Live Chat, Phone and any other channel of your choice.
Expressing Emotions can add value to your conversations and branded stickers can help you create memorable moments between your brand and your users.
We can help you become a “Verified Business” to protect your brand identity and make your customers more comfortable by communicating on your verified number.
Don’t panic your customers by making them wait in the long Call Queues. Intellicon gives you the power to seamlessly shift your conversations to WhatsApp and efficiently engage with them for a better Customer Experience.
Use our easy to use drag & drop flow builder to design the interaction flow according to your business needs. No programming language to learn, no need to pay for change requests or wait for the developers to implement.
You can track every interaction and measure the performance of your team by using Intellicon’s one-click insightful and detailed reports and can also get at a glance an idea about your team’s performance by viewing the real-time Dashboard.
Resolve customer queries 4x faster with Intellicon’s Self-Service Chatbot for WhatsApp and provide 24x7x365 always-on Support and services to your valuable customers in a cost effective way. Resolve repetitive and standardized queries automatically and connect with live agents only when required.
Send and receive rich text messages, Images, Locations, Documents (i.e. PDF, Doc), Audios, Videos, Weblinks and Call-to-action buttons for instant reply from your customers.
CTA/Call to Action buttons plays a vital role in making your communication efficient. You can help your users perform specific tasks or add quick replies to the conversation by clicking the button. CTA can simplify the purchase process or ease out customer support.
Using our simple API Infrastructure, you can integrate WhatsApp Business Solution with your existing application i.e. CRM, Website, POS, Billing System, Contact Center or Chat etc and send/receive messages instantly.
By using Intellicon’s Quick Reply templates and integrated knowledge base, Intellicon empowers you to provide efficient customer support without switching between windows.
Intellicon gives you the ability to save all customer contacts, see history of customer interactions on all available channels and empowers you to provide personalized always-on support and services to your customers.
Route the interactions to the right Chatbot or live agent according to the context. Save time and provide efficient Support services to your customers.
Use WhatsApp messaging to reliably send critical messages from account activities to flight updates, booking confirmations, low balances and delivery alerts.
Respond to customer queries—and automate many types of responses—as you resolve issues about seats, upgrades, tickets, rewards, and more, through chat.
Communicate securely with customers over an encrypted and interactive chat channel.