Integrating Video channel in Omni Channel Contact Center Solutions can be crucial for providing enriched customer service experiences and enhancing communication between a business and its customers. Intellicon offers a comprehensive feature set of Video Contact Center for your Digital CX.
According to a report by Aragon Research, by the end of 2021, 50% of enterprises were predicted to leverage video-based communications for customer interactions.
to leverage video-based communications
As per a study by Oracle, 68% of businesses have claimed that video calling has had a significant impact on increased customer satisfaction and issue resolution.
Incorporating video channels with Intellicon omni-channel contact center solution is not just a trend but a necessity in today’s evolving business landscape. It caters to the growing preference for visual and real-time interactions among customers and enables businesses to deliver more efficient and personalized services, leading to enhanced customer satisfaction and loyalty.