Next Generation Intelligent Contact Center Solution

Intellicon provides Omnichannel Customer Experience (CX), Contact Center and CRM Solutions for Customer Services and Sales Optimization in the Cloud and On-Premises.


Our Enriched Features

Omni Channel

Omni-channel capability empowers your agents to communicate seamlessly with your customers on the channel of their choice Like(Facebook,WhatsApp, LiveChat,Email

360 Customer Profile

360* Customer profile Management help the agents to provide personalized customer experience by having the required Customer’s Information & Customer Journey, Interaction History on all the channels in a chronological order.

Intelligent IVR

Interactive voice response (IVR) enables the Callers to select the required service or perform a routine function through Self Service Menus, freeing up agents to focus on tasks which require natural human intelligence.

Based On Real-time Dashboards and Insightful Analytics

It has been designed to empower your Customers, CX Agents, Managers, and Executive Leadership with its intuitive User Interface (UI), Automation and Intelligence, Omni-Channel Communication, Real-time Dashboards, and Insightful Analytics.

Our services

Simplest Solution To Manage your Customer Experience With Intellicon

Reporting & Analysis

Intellicon’s intuitive real-time dashboards gives quick insight on the overall contact center operations and can be viewed on multiple devices simultaneously including mobile, tabs and laptops et

Customizable Forms

Meaningful data collection from your customers is both an Art and a Science. Intellicon gives you the capability of creating custom Data Collection forms to collect structured data.

3rd Party Integrations

Open API infrastructure empowers you to Integrate your systems with Intellicon and drive a personalized customer experience i.e. Customer Database, ERP, CRM, E-commerce platform

Whatsapp Business Solution

We can help you become a “Verified Business” to protect your brand identity and make your customers more comfortable by communicating on your verified number.​

Self Service Automation

We can help you become a “Verified Business” to protect your brand identity and make your customers more comfortable by communicating on your verified number.​

Need to Improve your Business Communications?

Lets have a discussion on how we can help you optimize your customer experience. 


What our Clients say about us

Happy to Partner With Intellicon
We are happy to partner with Contegris for our contact center solution. They have a feature rich flexible contact center platform, Innovative approach, have got good experience in the market and a pragmatic roadmap which suites our strategy. We are happy to see the quality of work being done in Pakistan and have high expectations from this project.​

Nuvin Jatala Head of IT - Finca Microfinance Bank

Versatile Contact Center Solution
“Our search for a versatile Contact Center Solution ended up with Intellicon by Contegris. The deployment process was very easy and smooth. I must say that the support team has guided us in every step of the way. This is why we have developed a great relationship with Contegris. Intellicon has made our Contact Management, Customer Management and monitoring much easier.

Nouman Talat Director Customer Experience - Orient Group

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