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Intellicon provides Omnichannel Customer Experience (CX), Contact Center and CRM Solutions for Customer Services and Sales Optimization in the Cloud and On-Premises.
Omni-channel capability empowers your agents to communicate seamlessly with your customers on the channel of their choice Like(Facebook,WhatsApp, LiveChat,Email
360* Customer profile Management help the agents to provide personalized customer experience by having the required Customer’s Information & Customer Journey, Interaction History on all the channels in a chronological order.
Interactive voice response (IVR) enables the Callers to select the required service or perform a routine function through Self Service Menus, freeing up agents to focus on tasks which require natural human intelligence.
It has been designed to empower your Customers, CX Agents, Managers, and Executive Leadership with its intuitive User Interface (UI), Automation and Intelligence, Omni-Channel Communication, Real-time Dashboards, and Insightful Analytics.
Intellicon’s intuitive real-time dashboards gives quick insight on the overall contact center operations and can be viewed on multiple devices simultaneously including mobile, tabs and laptops et
Meaningful data collection from your customers is both an Art and a Science. Intellicon gives you the capability of creating custom Data Collection forms to collect structured data.
Open API infrastructure empowers you to Integrate your systems with Intellicon and drive a personalized customer experience i.e. Customer Database, ERP, CRM, E-commerce platform
We can help you become a “Verified Business” to protect your brand identity and make your customers more comfortable by communicating on your verified number.
We can help you become a “Verified Business” to protect your brand identity and make your customers more comfortable by communicating on your verified number.
Lets have a discussion on how we can help you optimize your customer experience.
Happy to Partner With Intellicon
We are happy to partner with Contegris for our contact center solution. They have a feature rich flexible contact center platform, Innovative approach, have got good experience in the market and a pragmatic roadmap which suites our strategy. We are happy to see the quality of work being done in Pakistan and have high expectations from this project. Nuvin Jatala Head of IT - Finca Microfinance Bank