Call Center Metrics

17 Metrics to Measure for an Effective Call Center

17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services. … Read More

Hosted Call Center

Contegris & Rapid Compute partners to launch Cloud Based Hosted Call Center solutions in Pakistan

Earlier this month, Contegris and Rapid Compute signed an MOU to offer Hosted Contact Center Services by hooking Intellicon™ – Contact Center Suite with Rapid Compute™ Cloud Infrastructure. Intellicon cloud solution provides Enterprise class Contact Center features without the need of … Read More

Omni Channel Call Center Solution

In today’s world we use multiple channels to communicate with each other. Where it gives us freedom to communicate, … Read More