Call Center Metrics

17 Metrics to Measure for an Effective Call Center

17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services. … Read More

Hosted Call Center

Contegris & Rapid Compute partners to launch Cloud Based Hosted Call Center solutions in Pakistan

Earlier this month, Contegris and Rapid Compute signed an MOU to offer Hosted Contact Center Services by hooking Intellicon™ – Contact Center Suite with Rapid Compute™ Cloud Infrastructure. Intellicon cloud solution provides Enterprise class Contact Center features without the need of … Read More

pasha-ict-awards-2017

Winner of the P@SHA ICT Communications Award 2017

Alhamdulillah! “Intellicon” has WON the prestigious P@SHA ICT Award 2017, in Communications Category. Credit goes to our Energetic Team, our Loving Families and our Valuable Customers. It’s a complete solution for Inbound, Outbound and Blended Call Center Operations, In fact … Read More

10 Steps to achieve customer service excellence

  Make your customers feel special: Greet the customer with energetic voice, have a caring and soft tone while talking to them, smile often Be a good listener: Listen to understand not just to reply, speak on your turn Be focused: … Read More

Intelligent Contact Center Solution

Intellicon is a feature rich call center software especially designed for today`s smart businesses, … Read More