Omni Channel Contact Center Solution

Intellicon is a multichannel communication system which enables customers to express their concerns more freely and easily. An OMNI channel system makes flow of information across different channels easier.

Omni Channel Contact Center Solution - Intellicon

What is Omni Channel Contact Center?

OMNI Channel Contact Center is a unified communication platform which enables you to communicate seamlessly across multiple channels. This centric mode of communication lets your customer interact with you more easily with the time and medium of their choice

"Over 50% of companies report their most critical customer experience
issue as being “providing a seamless experience across multiple channels.

Our Enriched Features

helpdesk automation - intellicon

Help Desk Automation

Enhance customer engagement by interacting with them on multiple channels


Manage communications (SMS, Email, Chat, Social Media) & empower agents with unified interface.

3rd Party Integration

Enhance platform scalability and user experience with cross channel integration.

Intelligent IVR

Enable interactive customer communications through voice commands and key inputs

Reporting & Dashboard

Take control of your communications and present results in a comprehensive way.

Form Builder

With Intellicon form builder you can expand your knowledge base with complete insights.

Need to improve your business communications?

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On Optimizing Your Business Communications With Intellicon