HelpDesk Automation

Intellidesk provides a unified interface to manage helpdesk systems in both customer and support domain. In the age of automation, Intellidesk has found its way to top by providing top-notch helpdesk automation services.

HelpDesk System

In modern support automation systems customers and agents are given superior level of handy facilities to perform generic tasks. Help desk automation systems allow support teams accomplish more without sacrificing productivity.

"Deliver loveable Customer Experience using the refined
capabilities of Intellicon Contact Center Software."

Our Enriched Features

Ticket Creation

Tickets can be created manually through web based form or automatically through integrated channels.

Task Management

Create tasks and assign it to a team or an individual team member.

Omnichannel

Create tickets & communicate on all channels i.e. IVR, Email, SMS, Phone, Social Media, Web form & API

Insightful Reporting

Detailed reports are available for an in-depth analysis of CS performance & result oriented information.

ETTR & SLA Management

ETTR can be assigned with a ticket, which can help the assignee prioritize the tasks in hand.

Complaint Management

A comprehensive way to log, prioritize and manage complaints.

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