Customer Support Solution

Customer Support Solution

Intellicon offers a wide range of customer support solutions that revolutionize the way your support works. It includes Drag & Drop IVR, Intelligent dialer, smart contact management, CTI & 3rd Party Integration, OMNI-Channel Support, Social Connect and IntelliForms.

What is Customer Support?

Customer support can be defined as the skills and services intended to provide users assistance in using your products and services so that they can use the products to the fullest of their potential. The basic idea behind customer support is to project the company’s customer-centric vision to the public.

"Bad customer support can have the worst impacts on the company. Statistics have shown that whopping 56% of the customers will never use the company again."

Our Enriched Features

Omni Channel Support

Engage with your customers on the channel of their choice, like SMS, Call, live chat & Social media.

Quality Assurance

Keep an eye on all of your communications, conduct QA sessions to enhance customer experience.

Smart Routing

Automatically route all the communications to the concerned CX agent to increase user efficiency & productivity.

Drag & Drop IVR Builder

Design your campaigns & IVRs on the go & control every aspect of your contact center yourself.

CTI Integration

Integrate any 3rd party Customer Database to deliver a highly personalized experience.

Contact Management

Get complete insights of your customers to cater them with personalized features & support.

Need to improve your business communications?

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On Optimizing Your Business Communications With Intellicon