Intellicon offers a wide range of customer support solutions that revolutionize the way your support works. It includes Drag & Drop IVR, Intelligent dialer, smart contact management, CTI & 3rd Party Integration, OMNI-Channel Support, Social Connect and IntelliForms.
Customer support can be defined as the skills and services intended to provide users assistance in using your products and services so that they can use the products to the fullest of their potential. The basic idea behind customer support is to project the company’s customer-centric vision to the public.
Engage with your customers on the channel of their choice, like SMS, Call, live chat & Social media.
Keep an eye on all of your communications, conduct QA sessions to enhance customer experience.
Automatically route all the communications to the concerned CX agent to increase user efficiency & productivity.
Design your campaigns & IVRs on the go & control every aspect of your contact center yourself.
Integrate any 3rd party Customer Database to deliver a highly personalized experience.
Get complete insights of your customers to cater them with personalized features & support.
Need to improve your business communications?