Intellicon’s Complaint Management System has all the right tools to help you take unprecedented control of the system operations. It lets you easily manage tickets, automatically assign tickets based on active and appropriate team members.
Complaint management is a process of taking customer concerns, allocation of the concerns to the appropriate persons and resolving the issues with utmost precision, certainty and swiftness.
Engage with your customers on the channel of their choice, like SMS, phone call, live chat.
Higher response rate, accurate complaint resolution & less amount of churn results in great customer experience.
Custom process flow builder gives you the ability to define your own Process Flows to handle each type of complaint.
Every ticket has a detailed activity log which can be used to do historical analysis if required.
Complete way to manage examine area of complaints & escalate tickets to the appropriate individuals.
Customer profile can be created along with multiple contact numbers & customized data fields which can be used to satisfy any type of business requirements.
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On Optimizing Your Business Communications With Intellicon
