The hunt for the right product that includes all the necessary features is a laborious process. Intellicon is an award winning contact center solution that has all the tools you need to accomplish what your customers require.
A Cloud Based Contact Center is a central command center in any enterprise, hosted on an internet server, from which all inbound and outbound customer communications are handled. Cloud Based Contact Centers are responsible for interactions in between different media channels from virtually anywhere.
Agents can now automatically dial customer numbers with just a single click instead of manual dialing.
Agents can serve consumers with the best of their capabilities. This enhances the customer satisfaction & overall experience with the company.
Cross platform integration capabilities enable contact centers to accumulate all the right tools to manage customer oriented tasks through unified interface.
Customers interactions are navigated towards the agents having appropriate skills and experience to resolve complaints faster.
Enable real time communication in software based dialer to offer voice communication between support agents and call server.