Intellicon's Self-Service IVR stands as a testament to the advancements in customer service technology, aiming to enhance user experience and optimize operational efficiency.
A study by Gartner implies that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, accentuating the significance of effective Self-Service IVR systems in contemporary call centers.
Forrester Research suggests that 73% of customers value the ability to solve service issues on their own, indicating a growing preference for efficient Self-Service IVR solutions.
Leverage the power of advanced Self-Service IVR functionality
with unparalleled features and integrations designed to meet the unique needs of modern contact centers.
Self-service IVR goes beyond convenience, and offers enhanced privacy, multilingual support, and valuable data insights, ensuring efficient call routing for heightened customer satisfaction.