Case Studies

See how Intellicon intelligent contact center solution assisted businesses around the world in order to deliver superior class customer experiences that drive business growth.

UMT Case Study

UMT Boosted call Answer Rates to 90% and Achieved 100% Customer Visibility With Intellicon

The University of Management and Technology in Lahore unified its scattered channels: Calls, SMS, WhatsApp, and Social Media, into Intellicon Intelligent Contact Center, unlocking...

Lumensoft Boosted Call Answer Rates to 97% and Cut Response Time in Half With Intellicon

A 25-year IT consultancy behind Pakistan's leading retail POS solutions replaced a basic hard-phone setup with Intellicon's Intelligent Contact Center - as a result, call answer rates...

Intellicon Case Study - ACE Union

ACE Union Cut Abandoned Calls by 90% and Reached 90% SLA Compliance With Intellicon

A fast-growing e-money and cross-border payments platform replaced a basic calling setup with Intellicon's Omnichannel Contact Center, CXdesk, and SalesPro CRM - as a result, call answer...

Riphah International University Transformed Nationwide Enrollment Operations With Intellicon

Pakistan's leading private university deployed Intellicon's Omnichannel Contact Center to unify student inquiry management, automate outbound campaigns, and expand enrollment reach...

PostEx Transforms Customer Engagement with Intellicon's Omnichannel Platform

Pakistan's leading hybrid logistics & fintech company, and cash-on-delivery (COD) fulfillment leader, deployed Intellicon's Omnichannel Contact Center to centralize SIP voice, social media, and email support...

Evee Streamlines Operations and Complaints with Intelligent Helpdesk

Pakistan's leading electric scooter brand deployed Intellicon's HelpDesk & Call Analytics to eliminate manual processes, unify call and complaint tracking, and gain real-time operational visibility at...

Calza Automates Customer Queries with Intellicon AI

Calza is a prominent Pakistani footwear brand specialized in comfortable, durable, and affordable shoes for men, women, and children. Calza operates primarily as an online brand, selling its products through...

Streamlining UNOPS' Customer Experience Across Channels

UNOPS, the United Nations Office for Project Services, is a self-financing UN organization implementing peace, humanitarian, and development projects. In Pakistan, it builds resilient communities...

Limelight Optimizes B2B Customer Interactions with Our Contact Center Solution

Limelight is a renowned fashion clothing brand. Their sales channel is based on their stores and online through their website www.limelight.pk and social media pages as well. Their unique selling point is that...

PayFast optimized its Customer Interactions with our CRM & Contact Center Solution

PayFast is a State Bank licensed and regulated payment gateway service that empowers businesses to accept online payments from their customers. Their mission is to help Pakistanis avail the benefits...

We assisted Askari Life in Implementing SECP Compliance and Policies for B2B/B2C CRM

Askari Life Assurance offers a range of life insurance products and services, including individual life insurance, group life insurance, and savings plans. Askari Life Assurance is associated with...

Boosting UOL's Call Center Productivity by 50% With Efficient Query Handling

University of Lahore (UOL) is among the few top universities of Pakistan, having more than 36000 students and 2000+ staff, with campuses in 7 major cities in Pakistan, offering 150+ degree programs and...

Allied Bank

Allied Bank Enhances Agent Productivity and Delivers Personalized CX With Intellicon

Allied Bank Limited (ABL) is the fifth largest commercial bank in Pakistan and is a subsidiary of Ibrahim Group. ABL, with its registered Office in Lahore, is one of the largest banks within the country with over...

Multinet

Multinet Boosts Business Operations and Customer Experience With Intellicon

Multinet Pakistan is one of the largest Telecom operators of Pakistan, having more than 12,000 Kms of Optical fiber network and covering 120 cities of Pakistan. Multinet employs around 1,000 people...

Want to Dive Deeper for More Information?

Talk to an Expert

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.