Are you worried about your call center that lacks on-time customer support during the pandemic, or lack of inventory visibility and unreliable order fulfillment is your worst nightmare these days? To cater to these business challenges, it is crucial to adopt RPA tools and an omnichannel strategy.  Read More

A WhatsApp chatbot is a quick and easy way to communicate with consumers about product availability, address urgent customer problems, send order confirmations and delivery updates, and answer booking and billing-related questions.  Read More

Using WhatsApp Business for Customer service has become imperative. With over 2 Billion  Monthly Active users in over 180 Countries and 100 Billion messages a Day,  Read More

Simplify your business communication, Operate Smartly, Ensure Safety of your team and Deliver Great Customer Experience, with Intellicon. This is what we can do for our customers to fight.   Read More

Want to improve your customer engagement and experience? A Next Generation Integrated Contact Centre (NGICC) can be your silver bullet. Read More

The secret ingredient to boost your business is to focus on enhancing the customer experience.  By monitoring your consumers’ behaviors and by leveraging their needs to improve their procurement journey, you can significantly increase your revenue. Read More

An intelligent help desk system enables companies to track client issues, queries, and complaints. But, did you know it can help improve your customer services? Read More

Do you know that an intelligent live chat solution can help you attract more leads and upsurge sales? Read More

NPS is a reality check for your business. It helps you analyze your brand value and where your customers rate you overall? Read More

Communication is the key to every business. Whether you are offering products or services, your customers would always want to connect with you. Read More

Most of the businesses are moving to the digital world. To provide great customer support, call centers play an important role. In call centers, customers can only interact with businesses through the phone. Read More

Customers interact with organizations through multiple touchpoints. To build, retain and enhance customer experience it is inevitable to implement a cross-channel communication system. Read More

Quality contact centers are supposed to provide managers and support teams, an ability to collect and visualize data for comprehensive analytics and to properly gauge employee and department performance. Read More

Today a significant number of the contact centers are running traditional mode of contact centers. Such contact centers cannot keep pace with the way customers and businesses now communicate… Read More

17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services… Read More

Intellicon is a complete contact center solution for Inbound, Outbound and Interactive Communication requirements… Read More

We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, Outbound Calling Campaigns and Reporting etc… Read More

Make your customers feel special, Greet the customer with an energetic voice, have a caring and soft tone while talking to them, smile often… Read More

Intellicon is a feature rich call center software especially designed for today`s smart businesses, It’s a complete solution for Inbound, Outbound and Blended Call Center Operations… Read More