Quality contact centers are supposed to provide managers and support teams, an ability to collect and visualize data for comprehensive analytics and to properly gauge employee and department performance.

Today a significant number of the contact centers are running traditional mode of contact centers. Such contact centers cannot keep pace with the way customers and businesses now communicate… Read More

17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services… Read More

Intellicon is a complete contact center solution for Inbound, Outbound and Interactive Communication requirements… Read More

We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, Outbound Calling Campaigns and Reporting etc… Read More

Intellicon is a feature rich call center software especially designed for today`s smart businesses, It’s a complete solution for Inbound, Outbound and Blended Call Center Operations… Read More

Make your customers feel special, Greet the customer with an energetic voice, have a caring and soft tone while talking to them, smile often… Read More

Intellibot is another useful feature of Intellicon. It provides automatic answers to the caller queries based on the information, that we feed to its brain..Read More

In today’s world we use multiple channels to communicate with each other. Where it gives us freedom to communicate, It also creates a challenge for businesses… Read More

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