Want to improve your customer engagement and experience? A Next Generation Integrated Contact Centre (NGICC) can be your silver bullet. Read More
The secret ingredient to boost your business is to focus on enhancing the customer experience. By monitoring your consumers’ behaviors and by leveraging their needs to improve their procurement journey, you can significantly increase your revenue. Read More
An intelligent help desk system enables companies to track client issues, queries, and complaints. But, did you know it can help improve your customer services? Read More
Communication is the key to every business. Whether you are offering products or services, your customers would always want to connect with you. Read More
Most of the businesses are moving to the digital world. To provide great customer support, call centers play an important role. In call centers, customers can only interact with businesses through the phone. Read More
Customers interact with organizations through multiple touchpoints. To build, retain and enhance customer experience it is inevitable to implement a cross-channel communication system. Read More
Quality contact centers are supposed to provide managers and support teams, an ability to collect and visualize data for comprehensive analytics and to properly gauge employee and department performance. Read More
Today a significant number of the contact centers are running traditional mode of contact centers. Such contact centers cannot keep pace with the way customers and businesses now communicate… Read More
17 very important Call Center metrics that will definitely boost up your call center performance and help you improve your customer services… Read More
Intellicon is a complete contact center solution for Inbound, Outbound and Interactive Communication requirements… Read More
We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, Outbound Calling Campaigns and Reporting etc… Read More
Make your customers feel special, Greet the customer with an energetic voice, have a caring and soft tone while talking to them, smile often… Read More
Intellicon is a feature rich call center software especially designed for today`s smart businesses, It’s a complete solution for Inbound, Outbound and Blended Call Center Operations… Read More
Intellibot is another useful feature of Intellicon. It provides automatic answers to the caller queries based on the information, that we feed to its brain..Read More
In today’s world we use multiple channels to communicate with each other. Where it gives us freedom to communicate, It also creates a challenge for businesses… Read More
