What Is An Outbound Call Center? - Intelligent Contact Center

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Intellicon Automated Dialer Technology

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What is an outbound call center?

Outbound call centers dial out to reach customers, prospects or survey audience. Typically outbound call centers are used by sales and marketing companies.

The biggest challenge faced by the outbound call centers is the wastage of agent time due to manual dialing and disintegrated prospect information.

Intellicon Automated dialing solution (RingDialer) offers you a range of customizable dialing modes to align with your business needs.

RingDialer’s advanced dialer algorithms ensure maximum successful calls per Agent, surpassing the limitations of old technologies and legacy solutions. 

 

Datasheet: Outbound Call Center

A preview dialer is an automated dialing system which enables the agent to preview prospect information before dialing.

In preview mode CX agents see a screen popup with specific information for the next call in the dialing list. The popup displays the relevant information about the call, CX Agent can decide when to make the call or skip the call to the next name in the list.

Intellicon’s Preview dialer is ideal for complex sales environment where preliminary information is required before actually talking to the prospect without sacrificing the CX Agent’s performance.

Having close integration with the backend system CX Agents can take notes of every call in real-time, fill in the survey or create a Sales lead in the CRM.

A progressive dialer is an automated telephone dialing system that only connects agents to calls answered by a live person.

In Progressive Mode, the dialer runs through your calling lists across multiple campaigns at the pace of your operations. The system intelligently dials according to the available agent resources, ensuring an increase in contact rates and a decrease in abandoned call rates.

With Intellicon’s Artificial Intelligence Dialer ‘Bia’, you can automate the message delivery in 47 Voices and 24 different languages by using Amazon Polly Text to Speech service.

By using Bia you can handle unlimited use cases like automate order delivery confirmation calls, random notifications, Voice message broadcast, feedback scoring and you can name it.

Call center managers can literally do anything with this feature to automate much of their cross platform routine tasks. Bia can be used as an IVR Dialer and Press 1 Dialer.

Intellicon’s automated dialer is capable of configuring system behavior according to the business requirements.

Call center managers can set the retry attempts and time period between the retry attempts so that you may not annoy your prospect by bombarding them with retry attempts.

DO NOT CALL ME AGAIN requests can be instantly handled by the CX agents which immediately put the numbers in the DNC list and save your reputation.

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Outbound Call Center Features & Capabilities

  • Preview Dialer
  • Progressive dialer
  • Multiple campaigns
  • Export Data
  • Restful & SOAP APIs
  • Call Recording
  • Drag & drop call flow builder
  • Historic reporting
  • Remote / At-home agents
  • Answering machine detection
  • Telecom service notifications (NMS)
  • Power Dialer
  • Text to speech, SSML
  • Import Data
  • Quality Assurance
  • Integration with Social Media, CRM, ERP, Website, Mobile App & Database etc
  • Web call back
  • DNC compliance
  • Realtime Dashboard
  • Time of day scheduling
  • Sales & Marketing
  • Telephonic confirmation