Orient Group Partners with Contegris to Implement Intellicon Contact Center Suite
Orient Group of Companies is a leading home appliances manufacturing company of Pakistan which crossed more than Rs- 140 Million annual turnovers in 2017-18. OGC has been the fastest growing enterprises in Pakistan and has emerged as a symbol of innovation in Pakistan. OGC has revolutionized the electronics market by its innovation and range of reliable products.
Contegris Pvt Ltd is a leading Software Technology Company from Pakistan with a mission to revolutionize the way businesses connect with their customers. Contegris Pvt Ltd developed innovative products for cloud-based contact centers. The notable products include Intellicon, IntelliDesk, Intellix and YOVO. The most notable of all is Intellicon which provides a top-notch cloud-based system for contact centers.
Intellicon covers all the fundamental aspects of a contact center with fully integrated Omnichannel support to provide seamless customer services. Products of Contegris Pvt Ltd. help brands and consumers connect with each other much easily, effortlessly and effectively.
It helps brand expand and manage their consumer base with utmost care and control. Intellicon provides all the functional requirements in conjunction with the latest communication channels to provide seamless customer services.
Intellicon™ has been recognized on numerous renowned platforms by National Software Regulatory bodies, notable of all is P@SHA (Pakistan Software House Association). P@SHA recognized Intellicon™ as the best Cloud-based Contact center solution.
Renowned National and International brands have also adopted Intellicon as their primary contact center solution. Over the years the trust and continuous support of our clients is our pride.
During the signing ceremony, the Memorandum of Understanding is inked by Mr. Nouman Talat, Director Customer Experience at Orient Group and Mr. Eitesam Ahmad Khan, Director Customer Success and CEO at Contegris.
Speaking at the event, Mr. Nouman Talat from Orient said,
Mr. Eitesam Ahmad Khan from Contegris added,
Intellicon™ is an award winning Contact Center Platform from Contegris, it caters the challenges of digital era with its feature rich portfolio and helps them Deliver, Measure and improve their contact center performance with its insightful and result oriented reporting and analytics system based on meaningful call center performance metrics.
Intellicon yields tangible results for the businesses by
- Enabling the businesses to communicate on omni-channel, i.e. Voice, SMS, Email, Live Chat and Social Media etc
- Delivering personalized customer experience with Open API based integration with your Mobile App, CRM, ERP, Web Portal or Direct Database
- Enabling Customer Self Service with AI based Automation of repetitive tasks
- Increasing agent productivity with Unified Agent Panel and significantly reducing the average handle time
- Increasing marketing campaigns performance with automated dialers
- Programmable & customizable CSAT, NPS and Feedback surveys
- Insightful analytics with Real-time Dashboard and historic reporting
- End to end complaint management with a full-blown HelpDesk module
Intellicon™ is serving several clients around the globe in multiple industries, i.e. Banking & Finance, E-Commerce, Fintech, HealthCare, Health-tech, Insurance, Education, SAAS, Telecom, Government, Non-Profit Organizations, FMCG, Electronics, Utility, Emergency Response, Media & Broadcasting, Hospitality, Travel and Tourism.
Intellicon™, IntelliX™ & IntelliDesk™, YOVO™ and Contegris™ are the registered trademarks of Contegris (Pvt) Ltd and protected under the Copyright act