Intellicon™ is a next generation Intelligent Contact Center Solution especially crafted for today’s hyper connected businesses. It empowers your business with its resourceful features to deliver a delightful customer experience whilst simplifying business communication, collaboration and decision making process.
Gives your website visitors an option to talk to your agent directly from the website.
“Deliver loveable Customer Experience using the refined capabilities of Intellicon Contact Center Software.”
Intellicon can be used to build a world class inbound call center by using its resourceful features like iACD, IVR (interactive voice response), ICR (interactive chat response), Integrations, Unified Agent Panel, Insightful Dashboard and Reporting and Quality Assurance System, see each section for details.
Establishing your Outbound call Center with Intellicon is easy, convenient and Cost Effective. It offers manual as well as automated Calling Capabilities and offers industry standard dialing techniques with cutting edge innovation, i.e. Manual Dialing, Predictive Dialing, Progressive Dialing, Power Dialing, Preview Dialing and API Based Dialing.
Open API infrastructure empowers you to Integrate your systems with Intellicon and drive a personalized customer experience.
Design your campaigns and IVRs on the go with our drag & drop system configurator and control every aspect of your contact center yourself. Whether you want to design a simple campaign or you have a complex IVR logic with external integration, you don’t have to worry about implementing it in your live system, all you have to do is design the interaction flow as you do on the paper, check the logic according to your plan and publish!
Communicate with your customers over video calls from your website (beta)
360* Customer profile Management help the agents to provide personalized customer experience by having the required Customer’s Information & Customer Journey, Interaction History on all the channels in a chronological order.
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Intellicon’s customer experience solution allows your company to stay on top while delivering the best customer experience to your customers in the most effective and cost efficient manner.
