Intellicon is a feature rich call center software especially designed for today`s smart businesses, It’s a complete solution for Inbound, Outbound and Blended Call Center Operations, In fact it’s not just a call center but an intelligent contact center solution which enriched with these features.
1 – Omni Channel
With omni channel capability, You can interact with your customers on multiple channels like Chat, SMS, Email, Social Media and any other channel of their choice, This capability gives freedom to your customers to interact with you on the channel of their choice.
2 – Real-time System Dashboards
With Real-time System Dashboards, You can monitor multiple aspects of the system at a glance, Intellicon intuitive real-time dashboards give quick insight on the overall contact center operation and can be viewed on multiple devices simultaneously including tabs and mobile devices.
3 – Intelliflow
You can setup your contact center without any complex programming control every aspect of your contact center yourself, Whether you want to design a simple call flow or you have a complex ivr for your business requirements, You can do it easily with drag & drop system configurator.
4 – CTI Integration
With CTI Integration capability, You can easily integrate Intellicon with your existing business applications, Like CRM, ERP, Web Site or any other database application.
5 – Flexible Form Builder
With Flexible Form Builder, You can create multiples forms and attach them with different campaign for useful data gathering from the customers, With drag & drop interface, You can easily design and create your data gathering form yourself, Which gives you power and flexibility to tune your intellicon to best compliment your business requirements.
6 – Unified Agent Panel
With Unified Agent Panel, Your agents have all the the required tools and information to provide best customer experience. They can manage their presence, Get notified about the customer who is calling and the campaign on which they are receiving the call, They can save the contact for new callers, View the history of communication with the caller and interact with your customers via all the channels from the same dynamic interface.
With All these capabilities combined, Intellicon helps your business to win over competition by delivering the best customer experience.
You may not get a second chance to make your first impression, so what are you waiting for?
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Intellicon is Product of Contegris – Technology Simplified
Intellicon™, IntelliX™ & IntelliDesk™, YOVO™ and Contegris™ are the registered trademarks of Contegris (Pvt) Ltd and protected under the Copyright act