23rd January 2019, Inov8 and Contegris signed a contract for the Implementation of Contact Center Solutaion for Inov8’s revolutionary Mobile Payment Application FonePay for its nationwide customer outreach program.
Inov8 Limited is a leading Fintech solution provider of the region, offering technology solutions for the mobile and branchless banking ecosystem. FonePay is a revolutionary Mobile Payment Application from Innov8 launched in partnership with MasterCard.
It is the easiest way to pay anyone or for anything instantly by scanning the QR Code or selecting the Merchant. It provides an efficient and effective way to accept payments at your business (physical, online and in-app). It also offers a secure way to manage your mobile wallet, gift cards, buy movie tickets, food and travel and offers exciting discount programs.
Contegris Pvt Ltd, is a leading Software Technology Company from Pakistan with a mission to help businesses deliver High Performance by improving their Communication, Collaboration and Coordination capabilities.
Intellicon™ is an award winning Contact Center Solution from Contegris, which has been especially designed to foster the Digital Ecosystem by providing easy and flexible Contact Center Solution to today’s smart businesses and enable them to effortlessly connect, engage and help their customers in the most effective manner.
During the signing ceremony, the Memorandum of Understanding is inked by Mr. Kamran Hassan, Head of Corporate & Digital Retail at Inov8 and Mr. Eitesam Ahmad Khan, Director Customer Success and CEO at Contegris.
Speaking at the event, Mr. Kamran Hassan from inov8 said,
Mr. Eitesam Ahmad Khan from Contegris added,
Intellicon™ is an award winning Contact Center Platform from Contegris, it caters the challenges of digital era with its feature rich portfolio and helps them Deliver, Measure and improve their contact center performance with its insightful and result oriented reporting and analytics system based on meaningful call center performance metrics.
Intellicon yields tangible results for the businesses by
- Enabling the businesses to communicate on omni-channel, i.e. Voice, SMS, Email, Live Chat and Social Media etc
- Delivering personalized customer experience with Open API based integration with your Mobile App, CRM, ERP, Web Portal or Direct Database
- Enabling Customer Self Service with AI based Automation of repetitive tasks
- Increasing agent productivity with Unified Agent Panel and significantly reducing the average handle time
- Increasing marketing campaigns performance with automated dialers
- Programmable & customizable CSAT, NPS and Feedback surveys
- Insightful analytics with Real-time Dashboard and historic reporting
- End to end complaint management with a full-blown HelpDesk module
Intellicon™ is serving several clients around the globe in multiple industries, i.e. Banking & Finance, E-Commerce, Fintech, HealthCare, Health-tech, Insurance, Education, SAAS, Telecom, Government, Non-Profit Organizations, FMCG, Electronics, Utility, Emergency Response, Media & Broadcasting, Hospitality, Travel and Tourism.
Intellicon™, IntelliX™ & IntelliDesk™, YOVO™ and Contegris™ are the registered trademarks of Contegris (Pvt) Ltd and protected under the Copyright act
Fintech, MCommerce, Mobile Commerce, Ecommerce, Lifestyle, Branchless Banking