Intellicon can be used to build a world class inbound call center by using its resourceful features like iACD, IVR (interactive voice response), ICR (interactive chat response), Integrations, Unified Agent Panel, Insightful Dashboard and Reporting and Quality Assurance System, see each section for details.
Callers can perform routine functions through Intelligent IVR with Intellicon’s next generation self-service mechanism, freeing up agents to focus on tasks which require natural human intelligence.
Intellicon’s Contact Management help agents to provide personalized customer experience by having the required Customer’s information & history on the Agent Panel, which converts a routine customer service call into a memorable customer journey and helps you win Customer loyalty.
Intellicon’s resourceful 3rd party integration capability empowers the call center managers to Integrate meaningful customer data sources from ERP, CRM, E-commerce platform, Web portals, Ordering & Billing system with the Agent Panel. This in turns empower the agents to provide an impressive customer experience (CX) with extreme ease of use ability.
Intellicon’s Omni-channel capability empowers the businesses to communicate with their customers on the channel of their choice i.e. Phone, SMS, Email, Social Media, inApp Mobile, Live Chat & Website etc. And empowers the CX agents to handle all the interactions from a single Unified Agent Panel
Meaningful data collection from your customers is both an Art and a Science. Intellicon gives you the capability of creating custom Data Collection forms to collect structured data from your customers and present it to the decision makers.
Is the AI bot of Intellicon which empowers the call center managers to automate complex tasks to be done without human intervention. It has the capability to create a database of pre-defined Voice prompts, make outbound database calls, do voice synthesis through text to speech and can do real-time translation into more than 30 languages.
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