Intellicon’s AI-Powered Inbound Call Center Solution is designed to empower companies in the customer experience industry by fostering seamless interactions and building lasting relationships with their customers.
Utilize Intellicon’s Inbound Call center solution resourceful features to create a world-class inbound call center.
Deliver enhance customer service with rapid responses through Intellicon's Unified Agent Panel, granting access to all necessary customer tools and information for SLA-compliant interactions.
By using Intelligent Automatic Call Distribution (ACD), Intellicon ensures every call reaches the right agent, leading to increased customer satisfaction and reduced resolution times.
Optimize decision-making through data-driven insights with Intellicon's Real-time Dashboards and one-click Industry Standard KPI reporting for enhanced customer service strategies.
Our Quality Assurance module simplifies agent quality assurance in your contact center. Managers can review call recordings randomly or based on specific criteria like Caller ID, ACW, date, and time, rate the call all within one interface.
Supervisors and managers can monitor the calls in 5 different ways by using Intellicon’s Supervisor can monitor live calls in five (5) different ways
Agents have all the useful call controls in the Unified Agent Panel.
Enhance your customer relationships with our streamlined and efficient call management.
Optimize your resources and achieve higher levels of productivity and business growth
Provide outstanding customer service and build a strong and positive brand reputation in the market.
Callers can perform routine functions through Intelligent IVR with Intellicon’s next generation self-service mechanism, freeing up agents to focus on tasks which require natural human intelligence.
Intellicon’s Contact Management help agents to provide personalized customer experience by having the required Customer’s information & history on the Agent Panel, which converts a routine customer service call into a memorable customer journey and helps you win Customer loyalty.
Intellicon’s resourceful 3rd party integration capability empowers the call center managers to Integrate meaningful customer data sources from ERP, CRM, E-commerce platform, Web portals, Ordering & Billing system with the Agent Panel. This in turns empower the agents to provide an impressive customer experience (CX) with extreme ease of use ability.
Intellicon’s Omni-channel capability empowers the businesses to communicate with their customers on the channel of their choice i.e. Phone, SMS, Email, Social Media, inApp Mobile, Live Chat & Website etc. And empowers the CX agents to handle all the interactions from a single Unified Agent Panel
Meaningful data collection from your customers is both an Art and a Science. Intellicon gives you the capability of creating custom Data Collection forms to collect structured data from your customers and present it to the decision makers.
Is the AI bot of Intellicon which empowers the call center managers to automate complex tasks to be done without human intervention. It has the capability to create a database of pre-defined Voice prompts, make outbound database calls, do voice synthesis through text to speech and can do real-time translation into more than 30 languages.
Learn how our innovative product can elevate your customer service, optimize your operations, and help you become a leader in the customer experience industry!
