In Intellicon audio files or MOH are managed under a separate section called Sound Studio. You can manage or upload MOH files under this section:
Note: To upload new audio files you need to convert your recordings first to a format supported in Intellicon. If you need to convert your recording, click on this video link:
After you have converted your file to a proper format follow steps below to upload MOH files on Intellicon portal:
Case 1: Creating a new MOH File:
- Click on Sound Studio > Music on Hold on the side panel.
- Click on Add New button to create a new MOH.
- Enter the name under Name field to name your MOH & add any description.
- After creating click on Actions tab & then click on Files to upload files.
- Click on Add New button to upload your music file, enter the name of file & upload the file from your computer.
Case 2: Updating existing MOH File:
- Click on Sound Studio > Music on Hold on the side panel.
- Click on Actions tab to edit an existing MOH.
- You can either edit an existing file to update the music file or you can delete an existing one & create a new one.
Note: You can add multiple files under single MOH name to play them all in sequence.
Below is the video which can help you with its settings: