How to Upload Music on Hold File - Intellicon - Intellicon

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How to upload/manage MOH Files - Intellicon

In Intellicon audio files or MOH are managed under a separate section called Sound Studio. You can manage or upload MOH files under this section:
 
Note: To upload new audio files you need to convert your recordings first to a format supported in Intellicon. If you need to convert your recording, click on this video link: 
 

After you have converted your file to a proper format follow steps below to upload MOH files on Intellicon portal:

Case 1: Creating a new MOH File:

  • Click on Sound Studio > Music on Hold on the side panel.
  • Click on Add New button to create a new MOH.
  • Enter the name under Name field to name your MOH & add any description.
  • After creating click on Actions tab & then click on Files to upload files.
  • Click on Add New button to upload your music file, enter the name of file & upload the file from your computer.
 Case 2: Updating existing MOH File:
 
  • Click on Sound Studio > Music on Hold on the side panel.
  • Click on Actions tab to edit an existing MOH.
  • You can either edit an existing file to update the music file or you can delete an existing one & create a new one.
Note: You can add multiple files under single MOH name to play them all in sequence.
 
Below is the video which can help you with its settings: