How to create a new Agent in Intellicon - Intellicon

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How to create a Agent in Intellicon

With the barge-in feature, admins/supervisors can interrupt or barge in during a call between agent & customer.

Intellicon provides you three variants:

Listen (You can only listen to the conversation)
Whisper (In this scenario you can talk to agent only, mostly used for new agents training’s)
Barge-In (Three party conference, in this you can talk to both agent & customer)

Below video can help you with its configuration:

How to Add Sip Account For Administration

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