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How to create a Agent in Intellicon
With the
barge-in feature
, admins/supervisors can interrupt or barge in during a call between agent & customer.
Intellicon provides you three variants:
Listen
(You can only listen to the conversation)
Whisper
(In this scenario you can talk to agent only, mostly used for new agents training’s)
Barge-In
(Three party conference, in this you can talk to both agent & customer)
Below video can help you with its configuration:
How to Add Sip Account For Administration