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How to create a Agent in Intellicon

 
With the barge-in feature, admins/supervisors can interrupt or barge in during a call between agent & customer.
 
Intellicon provides you three variants:
 
  • Listen (You can only listen to the conversation)
  • Whisper (In this scenario you can talk to agent only, mostly used for new agents training’s)
  • Barge-In (Three party conference, in this you can talk to both agent & customer)
Below video can help you with its configuration: