How to manage Shifts of Agents
Intellicon also provides basic shift managements of agents. Agent’s stats are also controlled/managed using the shifts which includes real-time stats on agent panel. We can also use shift management to Auto-logout agents from portal after their shift ends.
- Go under Settings > Shifts.
- Click on Add New button.
- Enter the Shift Name, Start time & End time.
- Enter the time if you want to auto logout after their shift ends in Auto Log Off after Minutes Field
- Click on Agents tab on side panel.
- Click on Actions tab next to agent of which you want to assign shift.
- On agent edit find the field name Shifts, select the shift which you want to assign to agent.
- Then click on Edit Agent button to save the settings.