How to update Music On Hold
In Intellicon you can upload your own music as well which will be played while customer is waiting to be connected with agents in queues. In here we run our promotional message or any other music which we want them to listen.
Follow the steps below to update MOH:
- First you need to upload the music file under Sound Studio > Music on Hold
- Click on queues tab on Side Panel. Click on Actions > Edit to edit the queues settings.
- Select the appropriate file under “Music on Hold” filed.
Below video can help you with its configuration: