Barge-in feature in
, admins/supervisors can interrupt or barge in during a call between agent & customer.
Intellicon provides you three variants:
(You can only listen to the conversation)
(In this scenario you can talk to agent only, mostly used for new agents training’s)
(Three party conference, in this you can talk to both agent & customer)
Below video can help you with its configuration:
How to Add Sip Account For Administration