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How to Associate Teams with Admin/Supervisors
In Intellicon each supervisors/admins do have the ability to manage their own team agents & campaigns. You need to follow below steps:
First you need to create a team & assign agents, queues & campaigns to it. You can take help
using this article.
Scroll to
Settings > User Management > User > Actions > Permissions
Under Teams tab you can select the appropriate team.
Below video can help you with its configuration:
