How to Associate Teams with Admin/Supervisors
In Intellicon each supervisors/admins do have the ability to manage their own team agents & campaigns. You need to follow below steps:
- First you need to create a team & assign agents, queues & campaigns to it. You can take help using this article.
- Scroll to Settings > User Management > User > Actions > Permissions
- Under Teams tab you can select the appropriate team.
Below video can help you with its configuration: