Intellicon Helpdesk Solution

Customer Services

With IntelliDesk™ our HelpDesk solution, you can satisfy all your customer service needs in a one window solution, it offers easy complaint management, SLA management, Escalations and many more.

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Helpdesk Ticekting Features

Multi-Channel Ticket Creation

Create Support Tickets from your Website, Self Service Portal, Phone Call, Mobile App, SMS, Live Chat, Social media or Email.

Automation Business Rules

Don’t leave any ticket un-assigned, automatically assign tickets to the right agent and ensure timely resolution with the auto lifecycle and escalation.

Customer Satisfaction Surveys

Design your own NPS, CSAT or Feedback Surveys to gauge your Customer Satisfaction Level and improve your services..

Real-time Dashboard & Reports

Get a real-time visibility on Ticket Volume, Agent Performance and Key Support metrics and measure efficiency through meaningful reports.

Knowledge Base & Self Service Portal

Make approved knowledge available across the board, create rich Articles & FAQs. Customers can login to their own portal for self service.

Intelligent Live Chat + BOT

Provide efficient Automated Support to your customers with conversational BOT and integrated Knowledge base.

SLA Management

Ensure commitment in service delivery according to the customer’s Service Level agreement and don’t leave the prioritization to your agents.

3rd Party Integration

Integrate with your favorite CRM, ERP, E-Commerce platform to provide efficient and personalize support services.

Templates and Custom Fields

Email & SMS templates for pre-defined scenarios. Define custom fields for the tickets to gather additional data for effective complaint resolution.

Flexible Deployment

Cloud based & On-premises models are available to match your business needs, our friendly professional Support is available 24/7 for any help.

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