Whether you want to design a simple campaign or you have a complex IVR for your business requirements, you don’t have to worry about implementing it in your live system, all you have to do is design the campaign on the panel, check the logic according to your plan and publish!
Intellicon is an intelligent contact center platform especially created for organizations that are striving for tangible RESULTS in their customer care, sales and marketing initiatives and have an urge to make informed decisions based on the real life data gathered from their customers. It has valuable set of features and functionalities which are backed by years of in-depth industry experience and research on customer care. The system has been designed by following three basic principles i.e. the system should be Reliable, Ingenious and User Friendly and is priced on three basic principles i.e. the system should be cost effective, delivers extra value for money and ensure future investment protection. Now sit back, relax and go through our exciting product information below.
How it is Intelligent?
Manager Realtime Dashboards
Nothing beats a Realtime dashboard when it comes to monitor multiple aspects of the system at a glance.
Drag & Drop Campaign and IVR Builder
Design your campaigns and IVRs on the go with our extremely handy campaign builder and control every aspect of your contact center yourself.
Flexible Form builder
You can create multiple forms and attach them with different campaigns for useful data gathering from the customer.
Handy and informative reports make it very easy for the management to analyze the call center activity, identify the critical issues and improve the performance.
Easiest Contact Management (A small business CRM)
Once the call is received on Intellicon, agents have the option to save the contact information via a handy contact management form.
You can create different tags for your business requirements and Call Center Agents can set appropriate tags with every call.
Heart of customer services, FEEDBACKs! With this feature, you can get feedback from your target audience.
A simple yet powerful feature to broadcast voice messages to your target audience.
Sending the required information to your customers in a branded SMS is very impressive.
API Interface for 3rd party integration
Intellicon is easily integrate able with your existing business applications for end to end automation with a resourceful API.
Calls are recorded for quality assurance or legal requirements which are retrievable via a user friendly web interface.
Quality Assurance module is the easiest way to assure quality of your contact center agents.
Skills based routing
Intellicon lets you assign incoming calls to the most suitable agent, instead of simply choosing the next available agent.
Multi Queues and Campaign
By using our multi queue and campaign feature, you can assign an agent to multiple queues.
With our workforce management architecture, you can create multiple teams and define team roles.
Intellicon is cloud ready and can be offered in SAAS.