Intellicon’s customer experience solution allows your company to stay on top while delivering the best customer experience to your customers in the most effective and cost efficient manner.
Ecommerce sector is growing rapidly and has seen many challenges in past few years along with increasing competition which now extends to building online customer patronage as well. With advancements in technology e-Commerce companies need to focus on mission-critical tasks.
Update your customers about new events and sales, with proactive communication strategy.
Agents are empowered with rich customer profile & complete interaction history on a single interface.
Route your calls intelligently to concerned department or agent.
Monitor your agent performance and help them improve.
Integrate any 3rd party Customer Database to deliver a highly personalized experience.