Customer Experience Solution - Intellicon - Contact Center Solution

Customer Experience Solution

Intellicon’s contact center has all the tools you need to deliver exceptional customer experience to every customer. Our mission is to empower your teams with intelligent technology tools that help them maintain the quality of service whilst ensuring maximum productivity.

Customer Experience

Customer expectations are getting higher day by day and Customer experience is of great important for any business to excel. If the customer is happy with your services he will become your marketing agent, spread good words about your company, which will attract more clients leading to additional revenue.

 

"Deliver delightful Customer Experience with the
refined capabilities of Intellicon CX Center Solution"

Fall in Love with our Enriched Features

360° Customer profile

Know more about your customers to serve them better with intellicon's 360* customer profile

Omni Channel Engagement

Engage with your customers on the channel of their choice, i.e. Phone, SMS, Email, Chat, Social

Smart Routing

Intelligently route all the communications to concerned CX Agent to increase the productivity

Tracking customer journey​

Keep track of the customer history & help your CX Agents deliver a memorable customer experience

Quality Assurance

Record and Monitor all your communication, do meaningful QA to improve your Customer Exeprience

CTI Integration

Deliver surprisingly personalized experience by integrating directly with your CRM, ERP or DB

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We were facing difficulty in managing our customer care and keeping track of different data sources for multiple brands under the Stylo Group. After implementing Intellicon and IntelliDesk to automate our customer care department, we are achieving substantial results. Integration with our existing Microsoft AX was seamless and we are very happy with their team.
Sumaira Andleeb - Stylo Group
Customer Care Manager

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