Intellicon’s contact center has all the tools you need to deliver exceptional customer experience to every customer. Our mission is to empower your teams with intelligent technology tools that help them maintain the quality of service whilst ensuring maximum productivity.
Customer expectations are getting higher day by day and Customer experience is of great important for any business to excel. If the customer is happy with your services he will become your marketing agent, spread good words about your company, which will attract more clients leading to additional revenue.
Know more about your customers to serve them better with intellicon's 360* customer profile
Engage with your customers on the channel of their choice, i.e. Phone, SMS, Email, Chat, Social
Intelligently route all the communications to concerned CX Agent to increase the productivity
Keep track of the customer history & help your CX Agents deliver a memorable customer experience
Record and Monitor all your communication, do meaningful QA to improve your Customer Exeprience
Deliver surprisingly personalized experience by integrating directly with your CRM, ERP or DB