Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc.
Ticket Creation, assignment to relevant teams and follows flexible business rules for escalation and reporting.
Deliver surprisingly personalized experience by integrating directly with your CRM, ERP or DB
Record and Monitor all your communication, do meaningful QA to improve your Customer Exeprience
Know more about your customers to serve them better with intellicon's 360* customer profile
Intelligently route all the communications to concerned CX Agent to increase the productivity
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On Optimizing Your Business Communications With Intellicon