Intellicon - An Omnichannel Contact Center + HelpDesk Software
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Outstanding

Customer Experience Customer Support Customer Service

made simple

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Win customer loyalty with every interaction.

Customer Support Solution
Omnichannel Customer Support made easy​
omnichannel - travel and tourism

Omni Channel

Engage with your customers on the channel of their choice i.e. Phone, SMS, Email, LiveChat, Social Media etc.

Customer Support

Complaint Management

Ticket Creation, assignment to relevant teams and follows flexible business rules for escalation and reporting.

Agent Productivity

CTI Integration

Deliver surprisingly personalized experience by integrating directly with your CRM, ERP or DB

Quality Assurance​

Record and Monitor all your communication, do meaningful QA to improve your Customer Exeprience

360° Customer profile​

Know more about your customers to serve them better with intellicon's 360* customer profile

Smart Routing​

​Intelligently route all the communications to concerned CX Agent to increase the productivity

Need to improve your customer loyalty?

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What our valuable customers say about us?
We are happy to partner with Contegris for our contact center solution. They have a feature rich flexible contact center platform, Innovative approach, have got good experience in the market and a pragmatic roadmap which suites our strategy. We are happy to see the quality of work being done in Pakistan and have high expectations from this project.​
<b><a href="https://www.intellicon.io/finca-implement-intellicon-contact-center-suite/"><span style="color:#0e78bc;">Nuvin Jatala</span></a></b>
Nuvin JatalaHead of IT - Finca Microfinance Bank
"One of the major reason to choose Intellicon is that their Support & Development teams understand our business dynamics and are flexible to deploy new features and services as per our requirement. In future we essentially would like to achieve seamless cross-channel support Intellicon which will definitely help us increase employee efficiency and reduce call volume."​
Waquas Imam
Waquas ImamHead of Vendor Performance - Daraz Group
Being a financial institution, there is no other way to survive in market without innovation, we are working on many digital products to cater the ever increasing demand of digitally enabled consumers. As Intellicon has a rich feature set for bi-directional integration & flexibility to be programmed from the UI, so I see it tightly integrating behind our digital / branch less banking services.​
<b><a href="https://www.intellicon.io/banking-customer-experience/"><span style="color:#0e78bc;">Zubair Elahi</span></a></b>
Zubair ElahiHead Of IT - Apna Microfinance Bank
“Our search for a versatile Contact Center Solution ended up with Intellicon by Contegris. The deployment process was very easy and smooth. I must say that the support team has guided us in every step of the way. This is why we have developed a great relationship with Contegris. Intellicon has made our Contact Management, Customer Management and monitoring much easier. Moreover, Intellicon aligned well with our vision. I would definitely recommend Intellicon to other companies as well.
<b><a href="https://www.intellicon.io/orient-implement-intellicon/"><span style="color:#0e78bc;">Nouman Talat</span></a></b>
Nouman TalatDirector Customer Experience - Orient Group

Intellicon provides Omnichannel communication capabilities to deliver delightful customer experience

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