Customer Service Solution For Ecommerce - Intellicon.io

Customer Service Solution For

Ecommerce

 

Intellicon’s customer service solution allows your company to stay on top while delivering best customer service to your customers in the most effective and cost efficient manner.

ECommerce

Ecommerce sector is growing rapidly and has seen many challenges in past few years along with increasing competition which now extends to building online customer patronage as well. With advancements in technology e-Commerce companies need to focus on mission-critical tasks.

"Make your customer service result oriented using the
refined capabilities of Intellicon Contact Center Software."

Fall in Love with our Enriched Features

Omni Channel Engagement

Engage with your customers on the channel of their choice, like SMS, phone call, live chat.

Proactive Communication

Update your customers about new events and sales, with proactive communication strategy.

Seamless Access To Data

Agents are empowered with rich customer profile & complete interaction history on a single interface.

Smart Routing

Route your calls intelligently to concerned department or agent.

Workforce Optimization

Monitor your agent performance and help them improve.

CTI Integration

Integrate any 3rd party Customer Database to deliver a highly personalized experience.

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Datasheet: Ecommerce

"One of the major reason to choose Intellicon is that their Support & Development teams understand our business dynamics and are flexible to deploy new features and services as per our requirement. In future we essentially would like to achieve seamless cross-channel support through Intellicon which will definitely help us increase employee efficiency and reduce call volume."
Waquas Imran - Daraz Group - Intellicon.io
Waquas Imam - Daraz Group
Head of Vendor Performance

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