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Computer Telephony Integration (CTI)

With Intellicon's Dynamic CTI Integration businesses can seamlessly link telephony and computer systems to supercharge agent performance and elevate customer service!

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How CTI Integration HelpsCall Center Managers

Enhanced Productivity

CTI enables agents to handle calls from their computer screens, saving time on call management and boosting customer interaction opportunities.

Quick Call Routing

With intelligent call routing the caller's information can be assessed and call can be directed to the most suitable agent or department, reducing wait times and improving resolution rates.

Efficient Multitasking

CTI streamlines multitasking across various channels, improving agent efficiency by enabling tasks like taking calls while managing emails.

Reduced Average Handle Time

Efficient access to caller info and automated dialing cuts call duration, enabling agents to handle more calls in less time.

Real-Time Monitoring & Reporting

Real-time call monitoring and detailed reports empower managers to optimize operations and spot improvement areas by tracking call volumes, handling times, and agent performance

Improved Customer Experience

Get instant access to customer information as soon as the call is connected for personalized interactions and resolve issues more effectively.

Better Data Management & Insight

CRM system integration automates call data logging, facilitating managers in monitoring and analyzing it for valuable insights into agent performance and customer requirements.

Screen Pop-ups

When a call comes in, CTI grants agents instant on-screen access to critical caller information, enabling increased efficiency.

Enhanced Security

CTI ensures secure and industry-standard compliant interactions through features like call recording and encryption.

Streamlined Workflow

The integration of telephony with other software tools creates a seamless workflow for agents, reducing manual efforts and the chances of errors.

Personalized Customer Interactions

It’s a strategic step for operational excellence and elevated service standards, not just a technology upgrade

Boost Productivity
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