Intellicon™ is an award winning Contact Center Platform from Contegris, it caters the challenges of digital era with its feature rich portfolio and helps them Deliver, Measure and improve their contact center performance with its insightful and result oriented reporting and analytics system based on meaningful call center performance metrics.
Intellicon yields tangible results for the businesses by
- Enabling the businesses to communicate on omni-channel, i.e. Voice, SMS, Email, Live Chat and Social Media etc
- Delivering personalized customer experience with Open API based integration with your Mobile App, CRM, ERP, Web Portal or Direct Database
- Enabling Customer Self Service with AI based Automation of repetitive tasks
- Increasing agent productivity with Unified Agent Panel and significantly reducing the average handle time
- Increasing marketing campaigns performance with automated dialers
- Programmable & customizable CSAT, NPS and Feedback surveys
- Insightful analytics with Real-time Dashboard and historic reporting
- End to end complaint management with a full-blown HelpDesk module
Intellicon™ is serving several clients around the globe in multiple industries, i.e. Banking & Finance, E-Commerce, Fintech, HealthCare, Health-tech, Insurance, Education, SAAS, Telecom, Government, Non-Profit Organizations, FMCG, Electronics, Utility, Emergency Response, Media & Broadcasting, Hospitality, Travel and Tourism.