CarFirst signs up Contegris for an Integrated Call Center Solution
CarFirst implements Intellicon to provide the best contact center solution to its customers.
Earlier in November 2018, Carfirst signed up with Contegris to provide an Integrated Call Center solution for CarFirst’s country wide call center dedicated for sales and support services by using Intellicon™, Intelligent Contact Center Suite.
CarFirst is Pakistan’s leading used car online auction and trading platform, with a uniquely online nationwide network of purchase centers which makes it hassle-free for sellers to bring their cars over for inspection and to sell it within an hour through safe process. CarFirst offers to sell their used cars in the most secure, convenient, and transparent manner. CarFirst’s online auction app for used-cars provides inspected and certified cars that fits dealer’s needs and saves them from any unidentified mechanical problems.
Contegris Pvt Ltd, is a leading Software Technology Company from Pakistan, with a mission to help businesses deliver High Performance by improving their Communication, Collaboration and Coordination capabilities. Contegris is serving its customer base in Pakistan, Middle East, South East Asia and United States of America.
An official signing ceremony took place between CarFirst and Contegris on 28th January, 2019.
The MOU was signed by Ms. Mahrukh Naim Mirza, Head of Operations and Customer Experience at CarFirst and Mr. Habib-un-Nabi Shahid, Chief Technology Officer at Contegris, on behalf of their respective organizations.
Speaking at the ceremony, Ms. Mahrukh Naim Mirza from Carfirst said,
Speaking at ceremony Mr. Habib-un-Nabi Shahid from Contegris added,
Intellicon™ is an award winning Contact Center Platform from Contegris, it caters the challenges of digital era with its feature rich portfolio and helps them Deliver, Measure and improve their contact center performance with its insightful and result oriented reporting and analytics system based on meaningful call center performance metrics.
Intellicon yields tangible results for the businesses by
- Enabling the businesses to communicate on omni-channel, i.e. Voice, SMS, Email, Live Chat and Social Media etc
- Delivering personalized customer experience with Open API based integration with your Mobile App, CRM, ERP, Web Portal or Direct Database
- Enabling Customer Self Service with AI based Automation of repetitive tasks
- Increasing agent productivity with Unified Agent Panel and significantly reducing the average handle time
- Increasing marketing campaigns performance with automated dialers
- Programmable & customizable CSAT, NPS and Feedback surveys
- Insightful analytics with Real-time Dashboard and historic reporting
- End to end complaint management with a full-blown HelpDesk module
Intellicon™ is serving several clients around the globe in multiple industries, i.e. Banking & Finance, E-Commerce, Fintech, HealthCare, Health-tech, Insurance, Education, SAAS, Telecom, Government, Non-Profit Organizations, FMCG, Electronics, Utility, Emergency Response, Media & Broadcasting, Hospitality, Travel and Tourism.
Intellicon™, IntelliX™ & IntelliDesk™, YOVO™ and Contegris™ are the registered trademarks of Contegris (Pvt) Ltd and protected under the Copyright act