Case Studies, Blogs & Product Updates

Call Center Solution

An Intelligent Call Center Solution From A Pakistani Software Company

With enormous growth in the eCommerce, retail, and other interconnected industries in Pakistan, … Read More

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Intelligent Contact Center Solution

Intellicon is a feature rich call center software especially designed for today`s smart businesses, … Read More

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You Customers Do Not Care How Much You Know Until They Know How Much You Care

Damon Richards
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Daraz - One of the largest E-commerce players deploys Intellicon to deliver Outstanding Customer Experience

Daraz – One of the largest E-commerce players deploys Intellicon

We are excited to share successful deployments of “Intellicon – Contact Center Solution” in “Daraz Group“, one of the largest E-Commerce players in the Asia Pacific region. Daraz group is a veteran in E-Commerce industry and has always been committed to stand … Read More

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Hosted Call Center

Contegris & Rapid Compute partners to launch Cloud Based Hosted Call Center solutions in Pakistan

Earlier this month, Contegris and Rapid Compute signed an MOU to offer Hosted Contact Center Services by hooking Intellicon™ – Contact Center Suite with Rapid Compute™ Cloud Infrastructure. Intellicon cloud solution provides Enterprise class Contact Center features without the need of … Read More

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Winner of the P@SHA ICT Communications Award 2017

Alhamdulillah! “Intellicon” has WON the prestigious P@SHA ICT Award 2017, in Communications Category. Credit goes to our Energetic Team, our Loving Families and our Valuable Customers. It’s a complete solution for Inbound, Outbound and Blended Call Center Operations, In fact … Read More

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10 Steps to achieve customer service excellence

  Make your customers feel special: Greet the customer with energetic voice, have a caring and soft tone while talking to them, smile often Be a good listener: Listen to understand not just to reply, speak on your turn Be focused: … Read More

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Customer Experience

7 Features of Intellicon for a Highly Effective Customer Experience

Intellicon is a complete contact center solution for Inbound, Outbound and Interactive Communication requirements. … Read More

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Customer Care

Case Study : How A Retail Fashion Giant Improved Its Customer Care

Our client is one of the prominent names in the fashion industry with more than 110 outlets nationwide, … Read More

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Create An Outstanding Customer Experience

We realized that many organizations are using multiple autonomous software systems for Call Center, Complaint Management, Data Gathering, … Read More

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