Intellicon AIQA reviews every call, chat, email and WhatsApp message against your own scorecard. Your team sees what went wrong, who needs coaching and where compliance is at risk.
Works on voice, chat, email and WhatsApp
Traditional QA reviews less than 5% of conversations. The rest go unchecked. AIQA uses natural language processing and machine learning to review every interaction.
Less time listening to recordings. More time fixing what matters.
Calls, WhatsApp, Facebook, Instagram, email and webchat are scored with the same scorecard. You see an agent's full shift, not just their calls.
AI finds what each agent should improve and suggests coaching. Track feedback and progress in one place.
Set reviews to run on a schedule. Put VIP, unhappy or high value conversations at the top of the list.
Check quality, compliance and process in Customer Service, Sales and HR. One tool for every team.
See how customers feel and what they want while the conversation is live. Escalate at risk chats early.
Learn how sentiment worksGet alerts on script breaks, missing disclosures, abusive language and open complaints.
A good score tells you the agent did the job. Sentiment and intent tell you how the customer saw it.
AI reads the words and tone of a conversation and tells you how the customer feels. It tracks the mood from the first message to the last.
AI finds the reason the customer reached out. Are they here to complain, to buy, to ask or to leave? Each conversation gets a clear label.
An angry customer who wants to cancel needs a different response than a happy one asking to upgrade. Together they tell your team who to help first.
Survey scores tell you what happened. Sentiment and intent tell you why.
AI Quality Assurance is software that reviews customer conversations for you. Instead of checking a small sample by hand, AI scores every call, chat, email and WhatsApp message against your scorecard.
The call is turned into a text transcript. AI then reads it, checks each question on your scorecard and gives a score. Missed steps and risks are flagged for review.
Sentiment analysis tells you how the customer feels. Intent detection tells you why they reached out. Used together they show who needs help first and why.
Yes. You can create custom QA forms for each industry, department or campaign. You choose what to measure, from greeting to compliance.
Yes. AI Quality Assurance supports major standards like PCI-DSS, ISO 27001 and GDPR. Banks can also track SBP related disclosures and scripts.
See AIQA score real conversations like yours in a short live demo.
