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pivotal role in providing agents the flexibility to interact with customers

Agent's Mobile App

The (IAM App) Intellicon Agent Mobile App empowers agents with the flexibility to interact with customers and access necessary information from anywhere. It empowers agents to work remotely, helping them to manage their schedules, and optimize their productivity while maintaining high service quality.

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Intellicon's IAM App Key Features

Unified Dashboard

Provides a consolidated view of customer interactions, inquiries, and other essential metrics, for efficient workflow management.

Real-Time Notifications

Sends instant alerts for new interactions, updates, or assigned tasks, to ensure timely responses.

Customer Information Access

Provides essential customer information and interaction history at the fingertips, allowing personalized and informed interactions.

Omni-Channel Access

Integrates various communication channels like chat, email, social media, allowing agents to interact with customers on their preferred channel.

Access to Knowledge Base

Enables agents to swiftly access the knowledge base and other information resources to resolve customer queries efficiently.

Schedule Management

Empowers agents to manage their schedules, availability, and breaks efficiently, optimizing workload management.

Performance Analytics

Offers insights into individual performance metrics, enabling self-assessment and improvement.

Why IAM Mobile App?

According to a study by Owl Labs, 83% of employees feel they do not need an office to be productive, emphasizing the importance of mobile apps enabling remote work in contact centers.

83%

mobile apps

enabling remote work

How Intellicon's Agent Mobile App Benefit Businesses?

Enhanced Agent Flexibility and Productivity

Allows agents to work from anywhere, facilitating flexibility and increasing overall productivity.

Improved Customer Satisfaction

Ensures timely and informed interactions, enhancing the overall customer experience and satisfaction levels.

Optimized Operational Efficiency

Streamlines workflow and reduces response times, improving the overall efficiency of the contact center operations.

Reduced Operational Costs

Facilitates remote working, reducing the need for physical infrastructure and associated costs.

Better Resource Management

Enables efficient scheduling and workload management, optimizing resource utilization.

Industry Statistics

Impact on Employee Satisfaction

A report from PwC states that 71% of employees in companies that support remote work say it’s very important to the future of working, showing a clear inclination towards the need for mobility in workplace tools, including contact center solutions.

0 %

support remote work say it’s very important to the future of working

Optimized Workforce: Superior Customer Service

The integration of advanced features like unified dashboards, real-time notifications, and multi-channel access in cutting-edge solutions amplifies the app’s utility, making it a crucial component for modern contact centers aiming to stay ahead in the customer service domain. 

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