The (IAM App) Intellicon Agent Mobile App empowers agents with the flexibility to interact with customers and access necessary information from anywhere. It empowers agents to work remotely, helping them to manage their schedules, and optimize their productivity while maintaining high service quality.
According to a study by Owl Labs, 83% of employees feel they do not need an office to be productive, emphasizing the importance of mobile apps enabling remote work in contact centers.
enabling remote work
A report from PwC states that 71% of employees in companies that support remote work say it’s very important to the future of working, showing a clear inclination towards the need for mobility in workplace tools, including contact center solutions.
The integration of advanced features like unified dashboards, real-time notifications, and multi-channel access in cutting-edge solutions amplifies the app’s utility, making it a crucial component for modern contact centers aiming to stay ahead in the customer service domain.