Intellicon is an intelligent contact center solution especially designed for today’s smart businesses. Its a complete solution for Inbound, Outbound and Blended Call Center Operations. Its enriched with valuable features like Drag & Drop IVR Builder, Real-Time system dashboard, Unified Agent Panel based on WebRTC, Contact Management, Form Builder, Quality Assurance, CTI Integration and many more, contact us to know more.
Manager Realtime Dashboards
Nothing beats a Realtime dashboard when it comes to monitor multiple aspects of the system at a glance. Intellicon’s intuitive realtime dashboards gives quick insight on the overall contact center operation and can be viewed on multiple devices simultaneously including mobile devices, tabs and laptops.
Drag & Drop Campaign and IVR Builder
Design your campaigns and IVRs on the go with our extremely handy campaign builder and control every aspect of your contact center yourself.
Whether you want to design a simple campaign or you have a complex IVR for your business requirements, you don’t have to worry about implementing it in your live system, all you have to do is design the campaign on the panel, check the logic according to your plan and publish!
API Interface for 3rd party integration
Another highly resourceful feature of Intellicon is that it is easily integrate able with your existing business applications for end to end automation with a resourceful API. For example you can integrate Intellicon with your website, Online Chat, CRM, Mobile Application or your ordering system just to name a few.
Intellicon is cloud ready and can be offered in SAAS (Software as a service) or CCAAS (Call center as a service) models. Combined with the flexibility of cloud, Intellicon can be used by geographically dispersed organizations to operate centralized contact center to save cost and resources.